Denying What Workers Believe Are Unethical Workplace Requests: Do Workers Use Moral, Operational, or Policy Justifications Publicly?

Abstract

This message-production experiment demonstrates workers’ tendency to use organizational policy justifications when publicly denying what they privately believe are unethical requests. Working adults (N = 234) responded to an unethical request from a supervisor, coworker, or subordinate. Participants avoided using explicitly moralized justifications for their noncompliance publicly and thus engaged in issue crafting. Specifically, content and statistical analyses revealed that (a) most participants invoked policy justifications to deny requests and (b) differences in hierarchical relationships were not significantly associated with policy justification frequency. These dynamics afford important face-saving functions but hold implications for the moral learning capacity of organizations. The essay concludes with implications for crafting organizational ethics policy.