The Role of Identification in Giving Sense to Unethical Organizational Behavior: Defending the Organization

Abstract

This language production experiment investigates communication’s role in defending, and therefore giving sense to, organizational wrongdoing. The study suggests identification may possibly reduce organizations’ moral learning capacity by encouraging highly identified members to engage in ethical sensegiving of their organizations’ wrongdoing in defensive ways. Working adults (N = 318) responded to an organizational outsider regarding a gender discrimination lawsuit filed against their organization in one of two scenarios, which presented the organization’s guilt as either ambiguous or certain. Highly identified members used more linguistic defense mechanisms and reported more intense feelings. Additionally, participants in the ambiguous condition used more linguistic defense mechanisms than those in the certain condition. Veteran members reported higher levels of organizational identification and used more linguistic defense mechanisms than newcomers.